Privacy Policy

Overview

When you visit pro-leon.com or create an account, you share information with us. This Privacy Policy is our commitment to being transparent about what that information is, how it gets used, and what protections are in place. We don't sell your personal data to third parties, and we don't use it for anything beyond running the platform and improving your experience on it.

This policy applies to all users of Leon Casino's website and services, including Australian residents. By registering an account or continuing to use the site, you acknowledge the practices described here.

What We Collect

We only collect information that's genuinely necessary to operate a safe, compliant, and functional casino platform. Here's a breakdown of the four main categories:

Account information

When you register, we ask for your full name, email address, date of birth, country of residence, and a username. This is the minimum needed to create an account, verify that you're an adult, and communicate with you about your account activity.

Payment data

Deposits and withdrawals require payment details. Depending on your chosen method, this may include card numbers (stored in tokenised form only — we never see the full number after submission), e-wallet account identifiers, bank account references, or cryptocurrency wallet addresses. Full card numbers and CVV codes are processed directly by our PCI-DSS compliant payment processors and are never stored on our servers.

Technical & device data

Each time you access the site, we automatically log your IP address, browser type, operating system, and session timestamps. This helps us detect suspicious activity, prevent fraud, and ensure the platform works correctly across different devices. We also use cookies and similar technologies — covered in more detail in the Cookies section below.

Gaming activity

We record your in-platform behaviour — which games you play, bet sizes, session durations, bonus usage, and deposit/withdrawal history. This data serves two purposes: it's required by our licence for AML (anti-money laundering) compliance and responsible gambling obligations, and it helps us personalise your experience, flag unusual patterns, and apply self-imposed limits you've set.

How We Use Your Data

The data we hold about you is used for the following purposes — nothing more:

• Running your account — processing deposits, withdrawals, bonuses, and keeping your profile up to date.
• Identity verification (KYC) — confirming your age, identity, and payment method as required by our gaming licence.
• Fraud prevention and security — monitoring for suspicious login attempts, unusual transaction patterns, and potential account takeovers.
• Responsible gambling — tracking activity against self-imposed limits, flagging signs of problem gambling, and enabling time-outs or self-exclusion when requested.
• Customer support — using your account history to resolve disputes, answer questions, and investigate complaints efficiently.
• Legal and regulatory compliance — retaining records as required under our international gaming licence and applicable anti-money laundering regulations.
• Platform improvements — analysing aggregated, anonymised usage data to fix bugs and improve the site experience. Individual profiles are not used for this purpose.
• Marketing communications — only if you've opted in. You can unsubscribe from promotional emails at any time via the link in each message.

Cookies & Tracking Technologies

Cookies are small text files stored in your browser that help websites remember information between visits. We use them for three reasons: keeping you logged in, understanding how people use the site, and delivering relevant content.

Essential cookies

These are required for the site to function. They handle session management, security tokens, and basic preferences like language. You cannot opt out of these without disabling the site entirely.

Analytics cookies

We use third-party analytics tools — including Google Analytics and similar services — to understand page traffic, popular features, and drop-off points. The data collected through these tools is aggregated and does not identify you personally. Google Analytics uses its own cookies to track anonymised usage patterns. You can opt out of Google Analytics tracking across all websites using Google's official opt-out browser add-on.

Marketing & pixel tracking

We may use tracking pixels from advertising networks including Meta (Facebook) to measure the effectiveness of marketing campaigns and reach users who have previously visited the site. If you've interacted with a Leon Casino advertisement on Facebook or Instagram, Meta's pixel may have recorded that visit. You can manage Meta's tracking via your Facebook Ad Preferences. We do not use pixel data to build profiles for sale to third parties.

To manage or disable non-essential cookies, adjust your browser settings or use a tool like the IAB's cookie consent framework if it's available on your device. Note that disabling certain cookies may affect site functionality.

Third-Party Services

Running a casino platform requires working with external providers. The following categories of third parties may receive or process your data on our behalf:

• Payment processors — to authorise and settle deposits and withdrawals. These providers operate under their own PCI-DSS compliance obligations.
• Identity verification services — to complete KYC checks as required by our gaming licence. These services confirm identity documents without sharing the full data back to us in most cases.
• Game software providers — studios like Pragmatic Play, Evolution Gaming, and others provide the games you play. They may log session data for fairness auditing purposes.
• Analytics platforms — Google Analytics and similar tools receive anonymised usage data as described in the Cookies section.
• Customer support tools — live chat and support ticket systems may store your messages and account details to handle your queries.
• Cloud infrastructure — our servers and databases are hosted on third-party cloud services operating under strict data processing agreements.

All third-party providers we work with are contractually required to handle your data only as instructed by us, to maintain appropriate security standards, and not to use your information for their own marketing or commercial purposes.

How We Protect Your Data

We take data security seriously, not just because the law requires it but because a breach would be as damaging to our players as it would be to us. The measures we have in place include:

• 256-bit SSL encryption on all data transmitted between your browser and our servers.
• Tokenisation of payment data — full card numbers never touch our systems after the initial transaction.
• Two-factor authentication available on all accounts.
• Regular security audits and penetration testing by independent firms.
• Access controls — staff access to personal data is limited on a need-to-know basis with full audit logging.
• Encrypted storage for all sensitive records at rest.

No system is entirely immune to attack, but we take every reasonable precaution. If we ever become aware of a breach that affects your personal data, we will notify you promptly and take immediate steps to contain and investigate it.

Data Retention

We keep your data for as long as your account is active and for a reasonable period afterwards to meet our legal obligations. In practice, this means:

• Account and identity data is retained for a minimum of 5 years after account closure, as required under anti-money laundering regulations.
• Transaction records are kept for the same 5-year minimum for financial compliance purposes.
• Gaming activity logs are retained for up to 3 years for responsible gambling monitoring and dispute resolution.
• Support correspondence is kept for 2 years after the last interaction.
• Marketing data (if you opted in) is held until you unsubscribe or request deletion.

Once the applicable retention period expires, data is securely deleted or anonymised so it can no longer be linked back to you.

Your Rights as a Player

Depending on your jurisdiction, you may have certain rights regarding your personal data. As an Australian player, the Privacy Act 1988 and the Australian Privacy Principles (APPs) are relevant to how offshore companies handle your data. In practice, you can expect the following:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if information we hold is inaccurate or out of date, you can ask us to correct it.
• Right to erasure — you can request deletion of your data, subject to our legal retention obligations (see above). We cannot delete transaction or identity records within the mandatory retention window.
• Right to restrict processing — you can ask us to stop using your data for marketing purposes at any time.
• Right to withdraw consent — where processing is based on your consent (such as marketing emails), you can withdraw it at any time without affecting your account.

To exercise any of these rights, contact Leon Casino's support team through the live chat on the official website. We aim to respond to all data requests within 30 days.

Children & Minors

Leon Casino is strictly an adults-only platform. We do not knowingly collect any personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from accessing the platform.

If you believe a minor has created an account using false information, please contact our support team immediately. We will investigate and close any underage accounts, and delete the associated personal data as quickly as our compliance obligations allow.

Changes to This Policy

We may update this Privacy Policy from time to time as our services evolve or legal requirements change. When we make a significant change — one that affects how we use your data or your rights — we will notify you by email or by displaying a prominent notice on the site at least 14 days before the change takes effect.

Minor updates, such as fixing a broken link or clarifying an existing sentence without changing its meaning, may go live without prior notice. The "Last updated" date at the top of this page always reflects when the most recent version was published.

Continuing to use the site after a change takes effect means you accept the updated policy. If you disagree with a change, you have the right to close your account before it comes into effect.