Responsible Gambling

Leon Casino is built on the belief that gambling should remain something people do by choice, in control, and for enjoyment. That belief isn't a legal requirement checkbox — it's the reason we've invested in tools that can limit or stop access to our own product when a player needs it.

Under our gaming licence, we're required to take responsible gambling seriously. But the practical result of that obligation — deposit limits, reality checks, self-exclusion — benefits you as a player regardless of the regulation behind it. We'll act even if you don't ask us to: if we observe patterns consistent with problem gambling (escalating deposits, long unbroken sessions, frequent large losses), our team may reach out proactively.

This page is the most comprehensive gambling safety resource we can provide. We've written it to be genuinely useful — not to tick a box. If something here resonates with you, or if you're reading it on behalf of someone you're worried about, please use the support resources in sections 7 and 8.

The most important thing to understand before you play is that casino games are designed to return less to players than they take in. That's not a scam — it's the mathematical reality that funds the casino's operation. Over a large enough number of spins or hands, the house always comes out ahead.

RTP (Return to Player) percentages describe long-run averages across millions of spins — not what you should expect in a single session. In a 100-spin session on a 96% RTP pokie, you might win big or lose everything. The RTP only "kicks in" over enormous sample sizes.

This matters because it means chasing losses is mathematically irrational. The game has no memory of your previous sessions. Each spin is independent. A pokie that hasn't paid out in an hour is no more "due" for a win than one that just paid a jackpot.

Problem gambling rarely announces itself. It creeps in gradually — what starts as a fun evening activity can slowly reshape itself into something compulsive. These are the signs that something has shifted.

Recognising one or two of these doesn't automatically mean you have a problem. But it's worth pausing and asking honestly: is gambling still fun, or has it become something else? If you're not sure, the self-assessment in the next section can help clarify.

The following questions are adapted from the South Oaks Gambling Screen (SOGS), a clinically validated assessment used by gambling counsellors worldwide. Read each one honestly and note how many you answer "yes" to.

Every tool below is available in your Leon Casino account settings. None of them require you to close your account or explain yourself to support staff — except self-exclusion, which we ask you to request directly so we can confirm it's what you want.

Leon Casino is for adults only. Anyone under 18 is prohibited from creating an account, making deposits, or playing any game on the platform. We take this seriously — age verification is required before any withdrawal is processed, and suspicious registration activity is flagged for manual review.

If you share a device with young people at home, there are practical steps you can take to prevent accidental or deliberate access:

If you believe a minor has accessed Leon Casino, contact our support team immediately. We will investigate, close the account, and return any funds deposited, subject to our verification process.

All of the services below are free, confidential, and staffed by trained professionals. None of them will judge you for calling. The hardest part is picking up the phone — everything after that gets easier.

If you're outside Australia, or if you'd prefer a service based elsewhere, the following organisations provide gambling support across multiple countries and regions.