Terms of Service

To register and play at Leon Casino, you must meet all of the following requirements. These aren't arbitrary rules — they exist to protect players and comply with our gaming licence obligations.

• You must be at least 18 years of age. We verify age during registration and before processing your first withdrawal.
• You must be playing on your own behalf — not as an agent or representative of another person.
• You must not be a resident of a jurisdiction where online gambling is explicitly prohibited. It is your responsibility to check local laws before registering.
• You must have only one account on the platform. Multiple accounts per person are not permitted.
• You must not be a current or former employee of Leon Casino, or an immediate family member of one, unless written permission has been granted.
• You must not be self-excluded from gambling platforms. If you have placed yourself on any exclusion register and you register with us in violation of that, we reserve the right to void winnings and close your account.

Your account is your responsibility. Here's what that means in practice:

One person, one account

Creating duplicate accounts — even under a different email address — is a breach of these terms. If we detect multiple accounts linked to the same person, device, or payment method, we may close all associated accounts and withhold any pending balances pending investigation.

Account security

You are responsible for keeping your login credentials confidential. Do not share your password with anyone. If you suspect your account has been compromised, contact support immediately. We won't be liable for losses caused by unauthorised access if the breach resulted from you sharing your credentials or failing to secure your device.

Accurate information

You must provide truthful, complete, and up-to-date information when registering. If we discover that information provided during registration or KYC is false or misleading, we reserve the right to suspend your account and review any associated transactions.

Keeping your details current

If your address, phone number, or payment method changes, update your profile promptly. Outdated information can cause delays in withdrawals and may trigger a secondary KYC review.

Deposits are processed in real time for most payment methods. A few things worth knowing before you fund your account:

• All funds deposited must come from a payment method registered in your name. Third-party deposits are not permitted.
• Depositing and immediately withdrawing without meaningful gameplay may be treated as an attempt to abuse the payment system. We reserve the right to investigate such activity.
• Deposits via cryptocurrency are accepted at the prevailing exchange rate at the time of transaction. The AUD equivalent is credited to your account balance.
• We do not charge deposit fees, but your bank or payment provider may apply their own charges — check with them before depositing.
• If a deposit is returned or charged back after funds have been used for gameplay, you will be liable for the full outstanding amount.

Getting your winnings out should be straightforward. Here's how withdrawals work at Leon Casino and what can affect processing times.

KYC verification requirement

Your first withdrawal will not be processed until your account has passed KYC (Know Your Customer) verification. This involves submitting a government-issued photo ID, proof of address, and confirmation of your payment method. We recommend completing this as soon as you register — it removes friction when you're ready to cash out.

Withdrawing to the same method you deposited

We apply a "same method" policy where possible. If you deposited via Visa, your withdrawal will be directed back to that card first, up to the amount deposited. Any remaining balance can be withdrawn via an alternative method. This policy exists to prevent money laundering and is a requirement of our licence.

Active bonuses and pending withdrawals

If you have an active bonus with an outstanding wagering requirement, a withdrawal request will cancel the remaining bonus balance. You cannot withdraw bonus funds — only winnings that have cleared the wagering requirement. We recommend completing your playthrough before requesting a withdrawal if you want to preserve the bonus.

Bonuses are designed to extend your gameplay — not to be converted into cash without any wagering. Every offer comes with specific terms. Here are the universal rules that apply across all promotions:

• One welcome bonus per household, device, IP address, or payment method. If multiple accounts are found to have claimed the same bonus, all accounts may be closed.
• Bonus funds are held separately from real-money balances. Real money is wagered first unless specified otherwise in the promotion terms.
• All bonuses carry a wagering requirement — the number of times the bonus amount must be bet before it can be withdrawn. The specific requirement is stated in each offer.
• Pokies typically contribute 100% to wagering requirements. Table games, live dealer, and video poker may contribute at a reduced rate — check individual promotion terms.
• Bonuses expire if not claimed within the timeframe stated in the offer. Expired bonuses cannot be reinstated.
• We reserve the right to withdraw or modify any promotion at any time. If a promotion is withdrawn while you're actively using it, we'll honour the wagering you've already completed.
• Free spin winnings are subject to wagering requirements unless the promotion explicitly states otherwise.
• Exploiting bonus offers through coordinated play, hedging strategies, or other methods designed to reduce risk while meeting wagering requirements ('bonus abuse') is a breach of these terms.

All games on the Leon Casino platform use certified random number generator (RNG) technology or, in the case of live dealer games, are broadcast from regulated studios with professionally trained dealers. Here's what this means for you:

• Game outcomes are determined by independent RNG systems that cannot be influenced by the player, the casino, or any third party.
• Return-to-player (RTP) percentages are published by the software provider for each game. These are long-run statistical averages — individual sessions will vary significantly.
• In the event of a technical failure mid-game (disconnection, server outage), we will attempt to reconstruct the game state from server logs. If reconstruction is not possible, the bet may be returned to your account.
• You play at the bet size you select. It is your responsibility to review your bet before confirming. Confirmed bets cannot be reversed except in cases of a proven technical error on our side.
• We reserve the right to void any bet or game result that is the product of a software error, incorrect payout calculation, or other technical malfunction.

The following activities are strictly prohibited and will result in account suspension, balance forfeiture, and in serious cases, reporting to relevant authorities:

• Creating multiple accounts to claim bonuses more than once.
• Using software bots, automated scripts, or any third-party tool to automate gameplay or exploit game mechanics.
• Collusion with other players to gain an unfair advantage, particularly in poker or other competitive game formats.
• Depositing funds derived from criminal activity. All suspicious transaction patterns are reported to our compliance team and may be passed to relevant financial intelligence authorities.
• Deliberately exploiting software bugs or calculation errors. If you notice a bug that results in incorrect payouts, you are required to stop playing and notify support immediately.
• Chargebacks or payment reversals after funds have been wagered. Initiating a chargeback is treated as fraud and may result in legal action.
• Providing false identity documents or impersonating another person during the KYC process.

Suspension

We may temporarily suspend your account if we detect unusual activity, are completing an internal review, have received a legal hold request, or suspect a breach of these terms. During a suspension, withdrawals are paused. We will communicate the reason for suspension within a reasonable timeframe and aim to resolve reviews within 10 business days.

Closure by us

We reserve the right to permanently close an account and withhold the balance if we determine that: the account was used for money laundering or fraud; the player provided false identity information; multiple accounts were created to exploit bonuses; or any other material breach of these terms occurred. In these cases we will retain records as required by our compliance obligations.

Closure by you

You can close your account at any time by contacting support. Before closure, any real-money balance above the minimum withdrawal threshold will be returned to your registered payment method after identity verification. Bonus balances are forfeited upon voluntary account closure.

Self-exclusion

If you want to take a break from gambling, we offer self-exclusion periods ranging from 24 hours to permanent exclusion. Once a self-exclusion is in place, it cannot be reversed for the duration of the period. Contact support or use the responsible gambling tools in your account settings to activate this.

We take our obligation to run a fair platform seriously. At the same time, there are limits to what we can be held responsible for:

• We are not liable for losses arising from internet outages, device failures, or third-party payment processing errors that are outside our direct control.
• We are not liable for losses that result from a player's own decision to continue gambling after a self-imposed limit has been reached or a warning has been issued.
• Winnings that result from a technical error or malfunction are not valid and may be reversed. We will notify you if this applies to a specific transaction.
• Our total liability to any player for any single event is capped at the value of the bet in question.

How to raise a dispute

If you believe a bet was settled incorrectly or a transaction was processed in error, contact our live chat support within 30 days of the event in question. Provide your username, the date and time of the transaction, and as much detail as possible. We will acknowledge your complaint within 48 hours and provide a resolution within 10 business days in most cases.

If you're unsatisfied with our resolution, you can escalate the dispute to the relevant licensing authority. Details of the applicable regulator are published in the footer of pro-leon.com.

Gambling is entertainment. It should never be used as a way to generate income, solve financial problems, or cope with stress. Leon Casino provides the following tools to help you stay in control:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session time reminders — receive a notification after a set period of continuous play.
• Reality check — a pop-up that shows how long you've been playing and your net result for the session.
• Time-out — a temporary pause from gambling for a set number of days.
• Self-exclusion — a permanent or long-term block on your account.
• Account activity history — access a full log of your deposits, withdrawals, bets, and session durations at any time.

If you are concerned about your gambling habits, contact the Gambling Help Online service (1800 858 858) or Lifeline Australia (13 11 14). These services are free, confidential, and available around the clock.

The Leon Casino website, logo, platform design, game interfaces, marketing materials, and all content published on pro-leon.com are the intellectual property of Leon Casino and its licensors. You may not:

• Copy, reproduce, or redistribute any content from the platform without prior written permission.
• Use the Leon Casino name, logo, or branding in any external publication, advertisement, or social media post in a way that implies official endorsement.
• Scrape, crawl, or programmatically extract data from the site without written authorisation.
• Reverse engineer any part of the platform's software or games.

Game content (pokies, live tables, crash games) is licensed from third-party software providers and is subject to their respective intellectual property rights in addition to ours.

These Terms of Service are governed by the laws of the jurisdiction in which Leon Casino holds its gaming licence. By creating an account, you agree that any disputes arising from these terms will be subject to the exclusive jurisdiction of the relevant courts in that jurisdiction.

This does not limit your statutory rights as a consumer under the laws of your country of residence. Australian players retain all rights afforded to them under Australian Consumer Law where applicable.

If any provision of these terms is found to be unenforceable under applicable law, it will be modified to the minimum extent necessary to make it enforceable, or removed entirely, without affecting the validity of the remaining provisions.